Refund policy

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, items must be:

  • Unworn and unused

  • In original condition

  • With all original tags attached

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are final sale and cannot be returned:

  • Sale or discounted items

  • Gift cards

  • Worn, washed, or damaged items

Exchanges

We currently offer exchanges for:

  • Size changes

  • Defective or damaged items

If you need an exchange, please contact us at [your email] within 14 days of receiving your order.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original method of payment

  • Processing time may take 5–10 business days

Shipping fees are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is defective

  • There was an error with your order

We recommend using a trackable shipping service, as we are not responsible for lost returns.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with:

  • Your order number

  • Photos of the item

We will resolve the issue as quickly as possible.

Contact

For any return or refund inquiries, please contact us at:

HELLO@GRITSPORTSAPPAREL.CA